Privacy Policy
Last updated: January 10, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a transaction, or contact us for support.
Personal Information
- Name and contact information (email, phone number)
- Date of birth and government-issued ID (for KYC verification)
- Financial information (transaction history, wallet addresses)
- Device and usage information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
- With your consent or at your direction
- To comply with legal obligations
- To protect and defend our rights and property
- With service providers who assist in our operations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial records are retained for 7 years as required by law.
6. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access your personal information
- Rectify inaccurate personal information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent
7. Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@avantulopay.com
- Data Protection Officer: dpo@avantulopay.com
- Address: [Company Address]